FAQs

How can I place an order?

You can place an orders here through the website. You can also visit our premises, you just need to get in touch to arrange an appointment.

How can I pay for goods?

You can pay us with PayPal. You don’t need to have a Paypal account to make a payment using Paypal, and you can make credit / debit card payments using Paypal. If you are collecting items for us we accept cash on collection. We also accept payment by direct bank transfer but you’ll need to get in touch with us to get our bank details.

How will my goods be dispatched and delivered?

Orders that we received Monday – Friday will be dispatched to you within 1 working day.

Orders that we receive over a weekend will be sent on a Monday.

All our items will be sent with Royal Mail, Parcelforce or My Hermes.  If applicable we will send you a tracking number when we have sent your order.

Do you accept returns?

If you are unhappy with your order for any reason you can return the item to us within 14 days of receiving it to receive a full refund. If you want to return your order please email us first at hello@curiouscleo.co.uk and we can tell you how to return the item to us.

We will process your refund within 7 days of receiving the item back.

All items that are returned to us must be received back to us in the same condition as they were sent. New items must still have the tags and be in the original packaging.  Sorry but we cannot accept returns on earrings for pierced ears due to hygiene reasons.

How can we contact you?

If you would like a quick response you are best to contact us through our facebook page but you can also contact us in the following ways :-

By email at hello@curiouscleo.co.uk
On the phone at 01246 417933
Or finally by post at
Curious Cleo Ltd
Unit 1b, Bath Works
Mill Lane
Dronfield
Derbyshire
S18 2XL

What is Vintage ?

Something is vintage when it is 20 years old up to 100 years old. Anything that is older than 100 years is classed as antique.

What condition are Vintage Items in?

As all vintage items are least 20 years old (and sometimes up to 100 years old) they will show signs of wear. So we always state the condition of the item on each listing. Please make sure you read this and are happy with it before purchasing the item.  Also please be mindful that we are only human and will state all flaws that we can see, but some flaws are so small that they are hard to spot. Of course it is very rare to find Vintage items in perfect condition we think that the signs of wear are part of the charm of them and the history of the item.

 

Are you VAT registered?

Yes we are registered for VAT within the UK. Our vat number is GB229926571

We don’t issue VAT receipts as standard but if you need one just get in touch and we will send you one.

Our company registration number is 09317067 and registered company name is Curious Cleo Ltd